1. Contact us within 30 days
The customer must submit a refund request through the contact form or contact AeroVanta directly within 30 days from the eligible delivery date or order issue date.
Refund Policy.30-day return review process.
Refund policy
Refunds within 30 days.
AeroVanta offers a 30-day refund review process for eligible purchases. A refund is not automatic. The product must be returned according to our instructions and must arrive without damage, missing parts, unauthorized modifications or misuse.
Start through contact.
If a customer is not satisfied, they must contact us through the contact form or call us. Our team will explain the required return steps.
Open Contact Form2. Wait for return instructions
AeroVanta will review the request and provide return instructions. The customer must not ship the drone back before receiving instructions from our team.
3. Return the drone safely
The drone, accessories, batteries, controller, packaging and included items must be returned safely according to the instructions provided.
4. Inspection after arrival
After the returned product reaches AeroVanta or the approved return location, the product will be inspected for damage, missing items, signs of misuse or unauthorized modification.
5. Refund decision
If the returned product is accepted and is not damaged, incomplete or misused, AeroVanta will process the eligible refund according to the approved payment method and commercial conditions.
Important conditions
Refund eligibility depends on inspection.
Refund requests must be made within 30 days.
The customer must contact AeroVanta before returning any drone.
Returned products must not be damaged, misused or modified.
All included accessories, batteries, controllers and packaging must be returned when required.
Shipping, customs, duties or restocking conditions may depend on the specific order and written quote.
Approved refunds are processed after the returned product is inspected.